Browse our FAQ library

We’ve gathered some of the most common questions for you here.

GENERAL

TRACKING

ACCOUNT & ACCESS

MAINTENANCE

MOBILE APP

ONBOARDING

PRICING

TROUBLESHOOTING

General

  • Blyott is a smart asset tracking platform that uses Bluetooth Low Energy (BLE) sensors, locators/access points, and cloud-based intelligence to monitor the location, condition, and usage of physical assets — primarily in healthcare and logistics environments.

  • You can track a wide range of assets including:

    • Medical equipment (infusion pumps, beds, wheelchairs)

    • IT devices (laptops, tablets, phones)

    • Environmental conditions (temperature-sensitive storage)

    • People (patients, staff badges)

    • Mobile carts and trolleys

  • Blyott sensors emit BLE signals, which are picked up by locators (or compatible access points). These signals are transmitted to the Blyott cloud, where asset positions and statuses are visualized in real-time.

  • Yes. Security is built into every layer:

    • Sensors transmit encrypted BLE data (AES-128)

    • One-way broadcasting prevents external interference

    • Cloud data is hosted in secure, GDPR-compliant European data centers (AWS)

    • Multi-level access control for users

    • Real-time asset locations and usage

    • Heat maps and zone transitions

    • Battery and temperature alerts

    • Historical movement and activity reports

    • Search analytics for all equipment

  • Yes. You can configure workflows such as:

    • Alerts when an item leaves a designated zone

    • Notifications when a sensor battery is low

    • Triggers when equipment goes offline

    • Workflow buttons for nurse calls or service requests

  • Yes. Blyott provides:

    • REST APIs for app-level integration

    • WebHooks for event-based notifications

    • Prebuilt templates for Make.com and other no-code tools

  • Yes. Reports can be exported manually or scheduled to be sent via email or WebHook (e.g. daily asset movement, temperature trends, etc.).

  • Blyott is widely adopted in:

    • Hospitals

    • Care homes

    • Pharmaceutical logistics

    • IT asset management for enterprises

  • Yes! We offer demo environments and PoC (Proof of Concept) kits with preconfigured sensors and locators. You can test real-time tracking and analytics in your environment.

    Get your Demo Kit here.

  • Our support team is available via:

    Live onboarding and documentation access

Tracking

  • Yes. Blyott supports multi-site environments, allowing you to manage and monitor assets across hospitals, departments, or remote locations from a single dashboard.

  • With a demo kit, setup typically takes less than an hour. For enterprise deployments, customers are often up and running within a few days using our onboarding support.

  • Standard accuracy ranges between 6–7 meters, and can be improved to 3-4 meters with the Machine Learning (ML) add-on and strategic locator placement.

  • Only for the initial setup. After that, the Blyott technical team manages the system in the background. The platform is designed for day-to-day use without the need for dedicated IT staff, and many organizations operate it independently after onboarding with minimal ongoing technical support.

  • Blyott’s platform is intuitive and user-friendly. Most users require only minimal training, which is provided as part of our onboarding process.

  • Yes. You can define specific zones (e.g. storage, wards, exits) and receive alerts when assets enter or leave those zones.

Account & access

  • Role-based access control allows you to assign permissions (Admin, UserPlus, or User) to different user types to protect sensitive data and restrict changes.

  • Yes. Dashboards and reports can be filtered and segmented based on departments, asset categories, or user roles.

Maintenance & scalability

  • Depending on the model and transmission interval, battery life ranges from 3 to 5 years.

  • Blyott is fully scalable. You can start with a few sensors and expand to hundreds or thousands across sites. New devices can be added and configured with minimal setup.

  • No, Blyott sensors are designed for low-maintenance operation. Battery life alerts and self-diagnostic features minimize the need for manual checks.

  • Updates are delivered over-the-air (OTA) via the Blyott cloud. All updates are automatic and do not require user intervention.

  • Yes. Sensors can easily be unlinked from one asset and reassigned to another via the Blyott portal.

  • Blyott will generate an offline alert that can be sent via email, WebHook, or displayed in the dashboard.

Mobile app

  • Yes. Blyott provides a mobile app that allows users to scan for nearby assets, check asset information, and trigger workflows on the go.

  • Yes. The Blyott mobile app uses Bluetooth scanning to detect nearby tags and display them in order of proximity.

  • Yes. The app is available on both the Google Play Store and Apple App Store.

  • Yes, scanning and locating functions work offline. However, syncing data and workflows requires an internet connection.

Onboarding & setup

  • Our onboarding includes a kickoff call, guided setup of sensors and locators, access to demo data, training for end-users, and technical documentation tailored to your setup. Our support team is available throughout the process to assist with questions, configuration, and best practices.

  • Minimal. Most sensors and locators come pre-configured after request. Any customization (naming assets, zones, reports) can be done via the Blyott portal.

Pricing & licensing

  • Licensing is based on the number of assets or sensors tracked, with additional tiers for features like ML accuracy, reporting, and integrations.

  • Yes. We offer flexible plans for pilots, small-scale deployments, and full enterprise solutions. Our sales team can provide a tailored quote.

  • We do not offer a free trial, but our demo kit is the most affordable and accessible way to test the platform in your own environment.

Troubleshooting & support

  • Check that the sensor is activated and in range of a locator. You can also use the mobile app to scan and troubleshoot in real-time.

  • For priority issues, reach out to helpdesk@blyott.com. Our technical team will assist you directly.

  • Support is available Monday to Friday, 09:00–17:00 CET. Extended support hours are available for enterprise clients.

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